This Privacy Policy explains how LingoBridge handles personal data in connection with its language courses, tutoring services, website, and related communications. It applies to users in Taiwan and to people who contact us, request information, or enrol in small-group language courses or online lessons.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.
To make a privacy request, contact us using the details in this policy and describe the data or activity concerned. We may ask for reasonable verification information and may decline a request where the law permits or requires us to keep the data.
We retain personal data for as long as needed to manage enquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymise it, or otherwise restrict it in line with our internal retention practices and applicable law.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
Data handling overview
We may collect identification and contact details, course enquiry information, placement and level-screening responses, enrolment and timetable details, payment-related records, attendance and progress notes, communication content, and technical data such as device and usage information when you visit the website or join online lessons.
We receive personal data directly from you when you submit a contact form, book a consultation, communicate with us, or enrol in a course. We also generate or record information during course administration, lesson delivery, progress review, and website use, and we may receive limited information from payment or communication tools used to complete a transaction or arrange services.
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose and duration.
We use standard browser cookies and similar technologies for site operation, preference handling, and basic analytics where enabled. You may block or delete cookies through your browser settings, but some site functions may not work properly if essential cookies are disabled.
We use personal data to respond to enquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, arrange classroom and online lessons, support guided practice and progress review, process payments, maintain records, operate the website, improve service quality, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, communication and hosting providers, website support services, and other operational partners that help us run the website, manage bookings, process payments, or deliver online lessons. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights or users, prevent fraud or misuse, or support the establishment, exercise, or defence of legal claims. We may also share information where disclosure is needed to complete a transaction or administer a service you requested.
